Download Help
Getting your files
All GiltAI products are digital. Here's how delivery works and what to do if something goes wrong.
Where to find your download
- Order confirmation page. Right after payment, a download button appears on the confirmation screen.
- Confirmation email. The same download link is sent to the email address you entered at checkout, normally within a few minutes.
Opening the files
- PDF: opens in any browser, Preview (Mac), Adobe Reader, or the Books app on iPhone and iPad.
- Notion templates: open the link, then click Duplicate in the top-right corner to copy it into your own Notion workspace. A free Notion account is enough.
- Google Docs and Sheets templates: open the link and choose File → Make a copy to save an editable version to your Google Drive.
Something went wrong?
No email after 30 minutes: check your spam and promotions folders. Search your inbox for "GiltAI".
Wrong email address at checkout: contact us with your order number and the correct address and we'll resend the link.
Link expired or not working: email us and we'll send a new one free of charge. Your purchase never expires.
File won't open: try a different app or browser first. If it's still not working, tell us which product and which device you're using and we'll sort it out.
Email: vidsauser38@gmail.com. We reply within one business day.