Refund policy
Last updated: 23 September 2026
GiltAI sells digital products only: ebooks, guides, prompt packs, templates and planners delivered as downloadable files. Nothing is shipped physically, so there is nothing to return. This policy explains when you can get a refund.
Our 7-day satisfaction guarantee
If a product you bought from us is not useful to you, email us at vidsauser38@gmail.com within 7 days of purchase and we will refund you in full. Please include your order number and, if you can, a sentence about what didn't work for you so we can improve the product. We do not ask you to justify the request beyond that.
Refunds are issued to the original payment method. Once we approve a refund, it usually appears on your statement within 5 to 10 business days, depending on your bank or card issuer.
Your legal right to cancel (EU and UK customers)
Under EU consumer law, you normally have a 14-day right to cancel a purchase made online. For digital content that is not delivered on a physical medium, this right ends once the download or streaming has started, provided you agreed to immediate delivery and acknowledged that you would lose the right to cancel. Our checkout asks for that agreement before the files are delivered.
Our 7-day satisfaction guarantee is offered on top of your legal rights and applies even after you have downloaded the files.
Faulty or incorrect files
If a file is corrupted, incomplete, or not the product described on the product page, contact us and we will send a working file or a full refund. Your statutory rights regarding digital content that is not as described or not fit for purpose are not affected by anything in this policy.
When we may decline a refund
We may decline a refund request when:
- the request is made more than 7 days after purchase, unless the product is faulty or not as described;
- the same customer has requested refunds on repeated purchases of the same product;
- there is evidence that the product has been shared, resold or redistributed in breach of our licence.
Duplicate purchases
If you accidentally buy the same product twice, email us and we will refund the duplicate order.
How to request a refund
Email vidsauser38@gmail.com with your order number. We reply within 1 business day and process approved refunds within 2 business days.